FAQ’s

IF I AM OFFLINE, WILL I STILL BE ABLE TO USE THE APP?

Yes, you will be able to use the app offline. The first time you login, all information will be synced to your device for offline use. In order for all offline data to sync to the portal, you have to establish network activity. 

WHAT MOBILE SOFTWARE PLATFORMS AND DEVICES DO YOU WORK WITH?

RTRS apps work with iOS devices Version 10.0 and higher and any Android Device with Version 4.2 or higher.

DOES THE PLATFORM PROVIDE THE ABILITY FOR DIGITAL SIGNATURES IN THE FIELD?

Throughout the RTRS platform there are ways to capture digital signatures using your finger on your mobile device. Observations, Forms and Toolbox Talks all have this feature.

HOW MANY IMAGES AND SIGNATURES CAN I ATTACH TO ITEMS WITHIN THE APP?

There is no limit to the number of images or signatures you may attach to answers, forms, lesson learned, etc.

WHAT IS THE STORAGE LIMIT FOR THE FILE CABINET?

There is no storage limit to the amount of information that can be saved on the platform. Each file size is limited to no more than 100mb to improve the mobile experience.

CAN I SHARE INFORMATION SUCH AS LESSONS LEARNED, ISSUES, FORMS, ETC. FROM THE APP?

There are many ways to share information.  Users can assign issues to both internal and external users. External users will be provided a url link (that does not require a password) where they can also input data.

 Also, from the mobile applications or the portal, all data can be emailed to third parties.

WHERE IS THE DATA STORED?

All data is stored in the Microsoft Azure Cloud. RTRS Applications have a saving feature built into the apps which allows the apps to work offline. Once a user completes a task, all information backs up on our cloud-based (Microsoft Azure) servers within seconds and can be viewed on the portal.

IS OUR COMPANY DATA SECURE?

All client data in Azure including managed disks are encrypted using Azure’s Storage Encryption Service (SES).  The SES feature utilizes transparent AES-256 bit encryption – it is provided by Microsoft and cannot be disabled. Data in transit is encrypted via SSL over https protocol. Our API has security measures in place to only provide access to data you own based on your user role and client identifier. Our analytic platform only displays data based on row level security for each user also based on your client identifier.

WHAT ARE THE CAPABILITIES OF THE ANALYTICS?

RTRS has over 75 dashboards and worksheet templates for companies to use.  RTRS also works with clients to develop specific dashboards to display key KPIs for each business.

The analytic platform provides a way to select alerts, notifications and custom reporting.  Companies can drill into and out of data, create custom filters and have reports scheduled to be sent to key personnel on a frequency chosen by each company.  

Critical information can be filtered by division, projects, employees

WHAT IS THE PRICE OF THE PLATFORM?

The cost of the platform is dependent on the number of licenses purchased each year. RTRS does not charge any onboarding costs and the feature upgrades throughout the year are included in the license cost.

WILL MY INSURANCE COMPANY REIMBURSE ME FOR LICENSE COSTS?

RTRS works with many insurance companies to provide discounts to their members. In some cases, they will purchase licenses directly to their clients- either sharply discounted or free during the policy period.

CAN THIS PLATFORM BE USED AS A TRAINING TOOL?

With many companies finding it difficult to find qualified craft, this platform can be used as a continuous training tool.  Companies can schedule and broadcast news to the field (even to a specific project) to ensure that specific items are reviewed on a daily basis. 

With a library of best practices, employees can be assured that they are provided with the most current compliance and best practices to assist them everyday. This allows employees to find information easily without the stigma of having to say that they need help.

Companies can also upload critical documents such as safety data sheets, corporate safety plans and policies so they are always available for employees to review from their mobile device. 

With a library of over 500 toolbox talks, the RTRS platform also provides a way for supervisors to assist in developing project specific safety topics for each jobsite.

Finally, the platform has a robust Learning Management System that allows companies to create and track specific training for all of their employees.

IS THERE A WAY TO DEVELOP CUSTOM BRANDED MOBILE APPLICATIONS FOR MY COMPANY IF WE WANT TO COMBINE NUMEROUS RISK DEPARTMENTS TOGETHER (SAFETY, QUALITY, CONTRACT) IN ONE APPLICATION?

Yes, RTRS has a database of hundreds of thousands of risk points in many areas such as Safety, Quality, Contracts, Scheduling, etc. which can be combined together to provide a comprehensive Risk Register for any construction company or capital owner.

DOES RTRS INTEGRATE WITH PROCORE?

RTRS has been a partner with Procore for over two years and have open integrations to allow the two software packages to work together.  RTRS works with each company to determine the integrations required for each company and works together to build the solution right for each company.

CAN ISSUES BE ASSIGNED BETWEEN INTERNAL EMPLOYEES AND EXTERNAL PARTIES?

Yes, a unique feature of the RTRS platform is that users are allowed to assign issues to other internal employees. Those employees will recieve a push and badge notification on their device, notifying them that they have been assigned an issue. 

Additionally, users can assign issues to external parties which are then provided a link to a website for them to collaborate on closing the risk issue. The external party does not need a license to add photos and notes to close the issue.

Request a Demo.

You can fill the form, call or email us to set up demonstration.

1 N. State St., Suite 1500
Chicago, IL 60602

info@rtrs.co
1.800.329.9361